Refund

 

If a customer is not happy with their purchase they may obtain and full refund or exchange within 15 days of receipt of the goods. Satisfaction is always a top priority and as such, each query is addressed individually to the best of our ability.

Your refund will be credited to the original purchaser's Payment card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

Customs duties and sales taxes are non-refundable. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

Please be aware that in order to receive a refund or exchange, the item(s) must be in perfect condition, with all the labels attached and in the original packaging. Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included as part of your return. We will not accept returns that do not adhere to the specified conditions outlined.

All returns should be sent back in their original packaging provided. Please ensure when returning the parcel that the packaging is properly protected.

Please feel free to address any additional questions you may have to our Customer Care Representative by writing us an email to majd@glowdiamonds.net  

 

Exchanges

 

In order to exchange products, requested for the exchange must be of the same value or higher. We will not exchange products for lower value than the original item purchased.

Please contact majd@glowdiamonds.net  and specify the product information you require and we will process this for you. You will receive confirmation of your exchange within 48 hours.

Customs duties and sales taxes are non-refundable through Glow Diamonds. Please note that exchanges will be submitted through the same customs procedures, therefore are applicable for duty and tax again.

 

Payment

 

Payment will be debited and cleared from your account upon dispatch of your order from the Glow Diamonds website.

You confirm that the Payment card that is being used is yours or that you have been specifically authorised by the owner of the Payment card to use it. All Payment card holders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to authorise payment, Glow Diamonds will not be liable for any delay or non-delivery.

The Glow Diamonds website is fully secure and is protected by Verisign.

All Payment card transactions on the Website are processed using a secure online payment gateway that encrypts your card details in a secure host environment.

To help ensure that your shopping experience is safe, simple and reliable, the Website uses Secure Socket Layer (SSL) technology.

All reasonable care, as it is in Glow Diamonds’ power to do so, to keep the details of your order and payment secure. In the absence of negligence on our part, Glow Diamonds cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.